Migrating to Jira Service Management from Halo ITSM
Jira Service Management gives several strategies to shift your data from your Halo ITSM right to their system. But, the issue is that typically help desks don’t have hassle-free methods to move your records. The reason is obvious, they will lose you as their client. Support for data import is frequently little, or even misleading. Luckily, there are other ways to make things smoother and swifter.
Small Number of Import Strategies
Jira Service Management provides limited means for you to move your records from old ticketing software.
You can make use of JSON, CSV or Excel yet the embedded import tool doesn’t work the best of it.
You’ll still require an IT professional to look at the complete transfer and babysit it right up until it’s ended.
No Professionally Qualified Team
The other available option is utilizing a native API of the ticketing platform. However, don’t hope for seeing a enthusiastic IT professional that will overlook the whole process free of charge.
It’s not available from either help desks. Most likely, you will have to use your company’s IT team.
Yet , even having one, there’s a chance that even your specialist isn’t trained enough to operate the data transition.
Manual Data Import is Dangerous
As a last-ditch effort, you can try a by-hand import of your service desk records. Although, this is supposing you are able and have plenty of expertise to make your own scripts or coding and then watch the whole process from the beginning to the end.
There’s a high probability that you might corrupt your record structure. Making everything only by yourself can be dangerous.
Making Data Migration Seamless
Why lose time when you can simplify things. Migrating your data should be a child’s play. You have more important tasks such as dwell on maintaining the contentment and trust of your clients. Our team can help you with that.
Import from Halo ITSM to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped thousands of businesses migrate their records from their former help desk to new ones. Our expertise in data transition reaches years of content customers.
We’ll migrate every piece of records, conversations, tickets, and more with the help of our automatic tool. But stop, there’s a lot more!
Our team of specialists breaks sweat to provide you with these:
Go On With Operations As Soon As Possible
Time is money and we realize that your team has to be operational as soon as possible. With the help of our automated service for Jira Service Management import, you can go back to your business or keep on doing operations while the migration process is running.
Try Out all You Want
Shifting data may be terrrifying for the majority of people. To relieve your fears, our specialists have made a method for you to check the migration process as many times as you wish. Take a look at how your data is migrated and immediately spot any kinks so that you can resolve them before the specific transfer.
Effortless Data Migration to Jira Service Management
With our service, you don’t have to download software to start out the process. No scripting and no coding necessary, too.
Precise Ticket Migration
Scattered tickets or missing data is a typical fear while data import. With our tool, we guarantee to migrate all your records unharmed. Our tool is checked and refined on a regular basis before releasing it for use. We only want to supply you with the most pleasant experience while working with our tool.
The Reason Why You Can Trust our Tool
Guaranteed Security and Privacy
Your information will always be protected. We put a lot of effort into our work to provide you full privacy as you work with our service. Your records will only be approached within the transition process.
Supported Import Process
We have enthusiastic personnel always ready to answer any queries you might have about our import tool. They’re also online throughout the very process and can lead you if you encounter any issues.
100% Data Integrity
Our programmers work hard 24/7 to provide a migration service that will certainly maintain your data untouched from the beginning to the end. Always stay attached and watch your data reach their target with no data losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Jira Service Management Import Process
Preparation step
The main point in a successful import is preparing. Start this stage by signing into Jira Service Management and making the needed custom fields and agent profiles. Remember to turn off items such as triggers and automation rules as they can interrrupt the data transition process.
Bonding our tool to your Halo ITSM
Log in to your Halo ITSM ticketing system and save the necessary credentials to let the migration wizard read your profile and put them down in appropriate fields.
Accessing Jira Service Management
Finalize the link with access info to Jira Service Management as your future help desk. Only this way, our tool sees where to migrate the tickets and other records.
Modify the Migration Process
You may modify the migration process by choosing what kind of records or tickets you need to transfer in the mapping phase. The records should correspond to the ticket fields you created during the preparation stage. Simply determine what records you want to be placed to which field and we’ll do the remaining.
Try Trial Migration
To let ease your mind, you can set up trial tests to see how your records are migrated. The demo will pass just like the original process and you will be able to look at a part of your data in Jira Service Management without delays.
Commence the Import to Jira Service Management
As soon as you’re done with the mapping and demo runs, it’s high time to start out the full migration. Choose a time frame when your support team isn’t resolving too many requests and start the process.
Hear from our happy customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Data Migration Service
Ask for a free demo and see how our tool performs. You can check everything free of charge and watch how well we will care for your data.
Your Data is in Good Hands with Our Specialists
Don’t be worried about the migration process. We always have our specialists to answer all of your questions and assist on the whole process.