Switching to Jira Service Management from Groove

Jira Service Management has a couple of methods to migrate your data from your Groove right to their system. Yet, the problem is that usually help desks don’t provide hassle-free approaches to transfer your data. The reason is obvious, they will lose you as their user. Help for data import is frequently little, or even confusing. Thankfully, there are other ways to do everything simpler and faster.

Small Number of Migration Alternatives

Jira Service Management provides a small number of ways for you to migrate your records from current help desk.

You can use JSON, CSV or Excel however the native import tool doesn’t make the most out of it.

You’ll still need an IT specialist to look at the full migration and keep the eye on it right up until it’s finished.

No Professionally Qualified Team

Another available option is utilizing a unique API of the particular help desk. Although, don’t wait to see a dedicated IT expert that will inspect the entire process free of charge.

It’s not available from either help desks. Most likely, you will make use of your own IT expert.

However , even having one, there is a risk that even your specialist isn’t experienced enough to cope with data transfer.

By-hand Data Import is not Risk-Free

As a last-ditch effort, you can attempt to do a manual import of your service desk records. However, this is assuming you are capable and experienced enough to make your own scripts or coding and then overview the complete process from start to finish.

There’s a high possibility that you might alter your record structure. Making everything on your own is risky.

Making Jira Service Management Import Seamless

There’s no reason to lose time when you can simplify things. Importing your records should be as easy as pie. You have better things to do such as concentrating on retaining the delight and loyalty of your customers. We can help you with that.

Import from Groove to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of businesses migrate their records off their old help desk to new ones. Our experiencing in data import spans years of loyal clients.

We’ll migrate each bit of data, conversations, tickets, and more with the help of our automatic service. But wait, there’s more!

Our team of professionals pushes for to provide you with these:

Go On With Daily Business As Soon As Possible

Time is valuable and we realize that your organization has to get back to work immediately. With our automated service for Jira Service Management import, you can proceed duties or keep on doing operations while the migration process is in progress.

Try Out Beforehand

Shifting records can be overwhelming for the majority of companies. To alleviate your fears, our specialists have made options for you to try out the import process as many times as you wish. Take a look at how your data is moved and promptly detect any possible errors so that you can straighten them out before the very migration.

Effortless Data Import to Jira Service Management

With the help of our tool, you don’t have to download any application to begin the process. No scripting and no coding required, as well.

Precise Ticket Import

Corrupted tickets or absent data is a typical fear while data transfer. Using our tool, we guarantee to move all your records untouched. Our device is tested and refined on a regular basis before introducing it for use. We simply want to supply you with the best experience while working with our tool.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your information will always be guarded. We extend ourselves to provide you full privacy as you use our service. Your data will only be used during the import process.

Supported Migration Process

We have enthusiastic team always ready to answer any queries you might have about our migration service. They’re also online throughout the very process and can steer you if you face any problems.

Total Data Conformity

Our programmers strain 24/7 to provide a migration service that will certainly keep your data intact from the beginning to the end. Always stay connected and see your records arrive at their destination with no info losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation step

The main point in a successful data migration is preparing. Start this stage by going to Jira Service Management and creating the necessary custom fields and agent profiles. Remember to disable items like triggers and automation rules as these can interrrupt the migration process.

Step

Bonding our tool to your Groove

Log in to your Groove help desk and save the necessary credentials to let the migration wizard reach your data and paste them into related fields.

Step

Accessing Jira Service Management

Finalize the connection with access info provided by Jira Service Management as your future customer service platform. This way, our tool knows where to migrate the tickets and the rest of the records.

Step

Modify the Migration Process

You may tweak the migration process by choosing what kind of records or tickets you want to transfer in the mapping stage. The records should match the ticket fields you created throughout the preparation phase. Simply pick what records you want to be sorted to which field and we’ll do the rest.

Step

Try Demo Migration

To let you calm down, you can set up trial tests to see how your records are transferred. The demo will run like the full migration and you will be able to examine a limited number of your data in Jira Service Management immediately.

Step

Commence the Migration to Jira Service Management

As soon as you’re done with the mapping and demo runs, it’s high time to begin the process. Pick a time period when your support team isn’t resolving too many problems and begin the process.