Importing to Jira Service Management from Gorgias

Jira Service Management offers a couple of options to migrate your data from your Gorgias right to their system. Nevertheless, the matter is that generally service desk vendors don’t have effortless ways to migrate your data. The reason is obvious, they’re going to lose you as their client. Assistance for data migration is usually limited, if not puzzling. Fortunately, there are other approaches to complete the process smoother and quicker.

Not a Lot of Migration Options

Jira Service Management has a small number of options for you to migrate your records from former ticketing software.

You may make use of JSON, CSV or Excel yet the embedded migration tool doesn’t complete everything successfully.

You’ll still need an IT professional to look at the complete import process and keep the eye on it till it’s ended.

Lack of Professionally Qualified Team

Another available approach is utilizing a internal API of the customer service desk. However, don’t hope for seeing a enthusiastic IT specialist that will oversee the entire process free of charge.

It’s not offered by either service desks. Most likely, you will make use of your company’s IT profesional.

Nevertheless , even having one, there’s a chance that even your expert isn’t skilled enough to operate the data import.

By-hand Data Import is not Risk-Free

As a final resort, you can attempt to do a manual transition of your help desk records. Nevetheless, this is presuming you are able and have plenty of expertise to write your own scripts or code and then watch the complete process from the beginning to the end.

There’s a high probability that you might damage your data. Doing things only by yourself can be dangerous.

How to make Jira Service Management Import Seamless

There’s no reason to lose tima and efforts when you can simplify things. Moving your data should be a piece of cake. You have more important tasks such as dwell on maintaining the satisfaction and trust of your customers. Our team can help you with that.

Import from Gorgias to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped numerous of businesses shift their data out of their source customer service platforms to new ones. Our expertise in data transition reaches years of satisfied users.

We’ll move each bit of data, conversations, tickets, and more with the help of our automatic tool. But hold on, there’s a lot more!

Our team of professionals goes the extra mile to deliver you these:

Resume Daily Business As Soon As Possible

Time is valuable and we realize that your organization has to return to being active almost at once. Using our automatic service for migrating to Jira Service Management, you can resume daily tasks or move on doing operations while the migration process is running.

Test Beforehand

Migrating records can be frightening for most business owners. To reduce your worries, our developers have made a method for you to test the transition process as many times as you wish. See how your data is migrated and instantly detect any possible errors so you can resolve them before the specific transfer.

Painless Data Import to Jira Service Management

With the help of our tool, it’s not required to install any programs to start out the process. No scripting and no coding needed, too.

No Data Loss Ticket Import

Garbled tickets or absent data is a typical bother while data migration. With our service, we ensure you to migrate all your data intact. Our application is tested and refined regularly before launching it for use. We simply want to provide you with the most pleasant experience while using our tool.

Why Rely On our Service

The Promise of Safety and Confidentiality

Your data will always be encrypted. We extend ourselves to guarantee you maximum privacy as you exploit our tool. Your records will only be approached within the migration process.

Guided Migration Process

We have dedicated team always ready to resolve any queries you might have about our data transition tool. They will also be supportive throughout the very process and can guide you if you encounter any issues.

Complete Data Conformity

Our developers strain 24/7 to maintain a migration tool that will certainly preserve your records untouched from the beginning to the end. Always stay attached and view your data arrive at their target with no data losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Process of Migration to Jira Service Management

Step

Preparation phase

The key to a successful data migration is preparing. Open this phase by going to Jira Service Management and setting up the required custom fields and agent accounts. Remember to turn off things such as triggers and automation rules as these can interfere with the data transition process.

Step

Connecting our tool to your Gorgias

Go to your Gorgias help desk and save the needed credentials to let the migration wizard read your records and put them down in appropriate fields.

Step

Linking to Jira Service Management

Complete the connection with access info provided by Jira Service Management as your future ticketing software system. As a result, our tool understands where to shift the tickets and other data.

Step

Customize the Migration Process

You can change the migration process by selecting what kind of records or tickets you have to move in the mapping phase. The records should correspond to the ticket fields you made during the prep stage. Just determine what data you want to be placed to which field and we’ll do the remaining.

Step

Run a Demo Migration

To help you calm down, you can set up free trial to see how your records are moved. The demo will go on just like the original process and you may check certain amount of your data in Jira Service Management without delays.

Step

Start the Migration to Jira Service Management

As soon as you’re finished with the mapping and trial tests, it’s high time to start out the full process. Choose a time frame when your support department isn’t too busy and commence the import.