Switching to Jira Service Management from Gmail

Jira Service Management has a few options to move your data from your Gmail straight into their system. Nevertheless, the problem is that usually service desk vendors don’t offer hassle-free approaches to move your tickets. After all, they’re going to lose you as their customer. Help for data import is often limited, if not confusing. Thankfully, there are other approaches to make things easier and quicker.

Small Number of Migration Options

Jira Service Management provides few options for you to transfer your tickets from former service desk.

You may tak the advantage of JSON, CSV or Excel but the native import tool doesn’t work the best of it.

You’ll still lack an IT professional to overview the whole migration and babysit it until it’s finished.

No Professionally Qualified Team

One more viable option is making the use of a internal API of the help desk. Though, don’t expect to see a dedicated IT expert that will overlook the complete process for free.

It’s not offered by either customer service platforms. Most probably, you will have to make use of your own IT specialist.

However , even having one, there is a risk that even your expert isn’t trained enough to handle data import.

By-hand Data Migration is More Risky

As a last-ditch effort, you can try doing a manual import of your service desk records. However, this is assuming you are ready and well-versed to make your own scripts or coding and then overview the full process from the beginning to the end.

There’s a big chance that you might alter your record structure. Managing things on your own is risky.

Making Jira Service Management Import Simpler

You don’t have to throw out you time when you can deal with this in a simple way. Moving your data should be as easy as pie. You have more significant job to do such as focusing on retaining the delight and loyalty of your users. Our team can give you this opportunity.

Import from Gmail to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numbers of of organizations migrate their records out of their old customer service platforms to new ones. Our work in data migration spans years of loyal customers.

We’ll migrate each bit of records, conversations, tickets, and more using our automatic tool. But wait, there’s even more!

Our team of experts goes way further to provide you with the next:

Go On With Everyday Work Without Delays

Saving time is important and we know that your business must return to being active immediately. With our automatic service for Jira Service Management import, you can proceed business or keep on doing transactions while the import process is ongoing.

Try Out Beforehand

Shifting records can be frightening for the majority of people. To alleviate your anxiety, our experts have made options for you to try out the migration process as many times as you want. See how your data is transferred and promptly spot any possible errors so you can straighten them out before the very migration.

Effortless Data Import to Jira Service Management

With the help of our tool, you don’t have to download any programs to start the process. No scripting and no coding required, also.

Precise Ticket Import

Corrupted tickets or lost data is a usual fear throughout data migration. With our service, we ensure you to transfer all your records untouched. Our tool is examined and updated regularly prior to introducing it for use. We only want to give you the best experience while using our tool.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your information will always be encrypted. We extend ourselves to provide you full privacy as you use our tool. Your private information will only be accessed during the import process.

Supported Migration Process

We have enthusiastic support representatives determined to answer any requests you might have about our data transition tool. They will also be supportive throughout the very process and can steer you if you face any issues.

Total Data Conformity

Our programmers strive day and night to provide a migration service that will certainly keep your records intergral from the beginning to the end. Always stay connected and watch your records get to their target without information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation step

The main point in a successful data transition is getting ready. Start this stage by going to Jira Service Management and creating the necessary custom fields and agent accounts. Remember to disable items like triggers and automation rules mainly because they will interfere with the importation process.

Step

Bonding our tool to your Gmail

Log in to your Gmail help desk and copy the necessary credentials to allow the migration wizard access your data and input them to corresponding fields.

Step

Accessing Jira Service Management

Finalize the connection with login info to Jira Service Management as your new ticketing software system. This way, our tool knows where to move the tickets and remaining records.

Step

Modify the Migration Process

You may change the transition process by choosing what sort of records or tickets you want to transition in the mapping step. The records should match the ticket fields you created throughout the preparation stage. Just set which records you want to be sorted to which field and we’ll do the rest.

Step

Try Free Demo

To let you relieve your worries, you can start trial tests to learn how your records are transferred. The demo will run in a way like the real thing and you will be able to examine a part of your data in Jira Service Management without delays.

Step

Commence the Data Transfer to Jira Service Management

The moment you’re done with the mapping and demo runs, it’s high time to start the process. Find a time when your support team isn’t resolving too many questions and start the process.