Migrating to Jira Service Management from Gladly

Jira Service Management gives a couple of options to move your data from your Gladly into their system. But, the issue is that generally service desk vendors don’t have seamless methods to transfer your data. After all, they’re going to lose you as their customer. Support for data import is often limited, if not misleading. Luckily, there are more methods to make things easier and swifter.

Few Migration Options

Jira Service Management offers a small number of options for you to transfer your data from old service desk.

You can make use of JSON, CSV or Excel yet the internal migration tool doesn’t make the most out of it.

You’ll still need an IT professional to look at the whole transfer and keep the eye on it until it’s finished.

Absence of Professionally Qualified Team

Another viable option is using a native API of the customer service desk. However, don’t hope for seeing a devoted IT professional that will inspect the entire process for free.

It’s not offered by either customer service platforms. Most probably, you will make use of your own IT specialist.

Yet , even having one, there’s a risk that even your professional isn’t trained enough to handle data transfer.

By-hand Data Migration is More Risky

At last, you can attempt to do a manual import of your service desk data. Although, this is presuming you are able and have plenty of expertise to make your own scripts or code and then control the complete process from the beginning to the end.

There’s a high chance that you might corrupt your record structure. Managing things on your own can be dangerous.

Steps to make Jira Service Management Import Simpler

There’s no reason to throw out you time when you can make things easier. Migrating your data should be a piece of cake. You have more important tasks such as dwell on preserving the contentment and trust of your customers. Our team can help you with that.

Import from Gladly to Jira Service Management

We Guarantee Your Satisfaction and More

We have helped numerous of organizations migrate their records from their former help desk to new ones. Our expertise in data transition is extended to years of content clients.

We’ll shift each bit of records, conversations, tickets, and more with our automated tool. But hold on, there’s a lot more!

Our team of professionals goes way further to provide you with the following:

Continue Daily Business Without Delays

Time is valuable and we know that your business needs to be operational as soon as possible. Using our automatic service for Jira Service Management import, you can go back to your duties or continue doing transactions while the migration process is ongoing.

Try Out Beforehand

Transferring records can be frightening for the majority of entrepreneurs. To relieve your fears, our experts have made an alternative for you to check the import process as much as you want. See how your data is transferred and immediately detect any possible errors so you can resolve them prior to the specific migration.

Pain-free Data Import to Jira Service Management

With the help of our tool, you don’t have to download software to start the process. No scripting and no coding needed, too.

Precise Ticket Import

Scattered tickets or absent data is a usual fear during data import. With our tool, we ensure you to migrate all your records unharmed. Our device is tested and updated regularly prior to releasing it for use. We simply want to give you the best experience while using our service.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your records will always be encrypted. We extend ourselves to provide you full privacy while you work with our service. Your records will only be approached throughout the transition process.

Assisted Migration Process

We have devoted team determined to answer any questions you might have about our import tool. They’re also supportive throughout the very transition process and can lead you if you come across any kind of issues.

100% Data Conformity

Our programmers strain day and night to provide a migration service that will maintain your data untouched from the beginning to the end. Always stay linked and view your data arrive at their target with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation stage

The esssence of a successful data migration is getting ready. Start this stage by logging into Jira Service Management and making the required custom fields and agent accounts. Remember to deactivate things such as triggers and automation rules as these will interfere with the importation process.

Step

Linking our tool to your Gladly

Sign in to your Gladly help desk and copy the necessary credentials to help our tool access your records and put them down in appropriate fields.

Step

Connecting to Jira Service Management

Settle the connection with login info to Jira Service Management as your target help desk. Only this way, our tool understands where to move the tickets and other records.

Step

Personalize the Migration Process

You are able to tweak the transition process by choosing what type of data or tickets you need to transfer in the mapping phase. The records should suit the ticket fields you made during the very first stage. Just set which records you want to be sorted to which field and we’ll do the remaining.

Step

Set up Demo Migration

To let you calm down, you can start trial tests to check how your data is migrated. The demo will go on just like the original process and you will be able to look at a limited number of your records in Jira Service Management without delays.

Step

Begin the Migration to Jira Service Management

The moment you’re done with the mapping and demo runs, it’s time to start the full process. Choose a time frame when your support team isn’t too busy and begin the transfer.