Switching to Jira Service Management from Front
Jira Service Management has a couple of strategies to transfer your data from your Front straight into their system. Nevertheless, the issue is that generally help desks don’t provide seamless methods to migrate your tickets. After all, they will lose you as their user. Help for data import is frequently little, or even misleading. Luckily, there are other methods to do everything smoother and quicker.
Few Import Strategies
Jira Service Management offers a small number of means for you to import your tickets from former customer service platform.
You may use JSON, CSV or Excel however the internal migration tool doesn’t complete everything successfully.
You’ll still lack an IT team to overview the full migration and babysit it right up until it’s complete.
Absence of Professionally Qualified Team
Another available option is making the use of a internal API of the particular customer service desk. Although, don’t wait to see a devoted IT professional that will oversee the complete process for free.
It’s not available from either customer service platforms. Most likely, you will have to take advantage of your internal IT expert.
Yet , even having one, there’s a chance that even your professional isn’t experienced enough to operate the data transition.
Manual Data Import has Higher Risks
At last, you can attempt to do a by-hand import of your service desk records. Although, this is presuming you are capable and experienced enough to make your own scripts or code and then control the full process from the beginning to the end.
There’s a big possibility that you might alter your record structure. Making everything alone can be dangerous.
Steps to make Data Migration Seamless
There’s no reason to lose time when you can deal with this in a simple way. Moving your records should be a piece of cake. You have better things to do such as concentrating on preserving the contentment and trust of your users. Our team can give you this opportunity.
Import from Front to Jira Service ManagementWe Guarantee Your Satisfaction and More
We have helped numerous of businesses migrate their records out of their former customer service platforms to new ones. Our experiencing in data import is extended to years of content users.
We’ll shift every piece of data, conversations, tickets, and more using our automatic service. But hold on, there’s more!
Our team of professionals breaks sweat to provide you with the next:
Continue Daily Business As Soon As Possible
Time is valuable and we realize that your company must return to being active as soon as possible. Using our automated tool for Jira Service Management import, you can go back to your daily tasks or continue doing transactions while the import process is in progress.
Try Out all You Want
Transferring data may be terrrifying for the majority of companies. To relieve your anxiety, our specialists have created an alternative for you to check the transition process as much as you want. Take a look at how your data is moved and promptly spot any obstacles so that you can resolve them prior to the specific transfer.
Pain-free Data Migration to Jira Service Management
With our service, you don’t have to download any programs to get started on the process. No scripting and no coding needed, as well.
Precise Ticket Migration
Corrupted tickets or absent data is a typical fear throughout data migration. Using our service, we guarantee to move all your records unharmed. Our application is examined and updated on a regular basis prior to introducing it for use. We only want to supply you with the greatest experience while working with our service.
The Reason Why You Can Trust our Tool
Guaranteed Security and Privacy
Your records will always be secure. We put a lot of effort into our work to provide you full privacy as you work with our tool. Your data will only be used throughout the transition process.
Assisted Import Process
We have devoted team always ready to answer any requests you might have about our data transition service. They will also be online during the very transition process and can lead you if you come across any kind of challenges.
Total Data Integrity
Our programmers strain 24/7 to provide a migration service that will certainly maintain your records intact from start to finish. Always stay linked to see your data get to their finish point without info losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Jira Service Management Import Process
Preparation stage
The esssence of a successful data migration is preparing. Start this stage by signing into Jira Service Management and making the required custom fields and agent profiles. Don’t forget to deactivate things such as triggers and automation rules mainly because they will interrrupt the migration process.
Linking our tool to your Front
Sign in to your Front ticketing system and save the necessary credentials to allow the migration wizard obtain your records and paste them into related fields.
Connecting to Jira Service Management
Settle the link with access info provided by Jira Service Management as your new ticketing software system. Only this way, our tool understands where to migrate the tickets and the rest of the records.
Personalize the Migration Process
You are able to fine-tune the migration process by choosing what sort of records or tickets you need to transition in the mapping stage. The data should suit the ticket fields you made during the very first stage. Simply pick what records you need to be put to which field and we’ll do the remaining.
Set up Demo Migration
To let you calm down, you can set up trial tests to learn how your records are migrated. The demo will go on like the full migration and you will be able to look at a certain amount of your records in Jira Service Management straight away.
Begin the Migration to Jira Service Management
As soon as you’re done with the mapping and demo runs, it’s high time to get started on the full process. Pick a time period when your support team isn’t too busy and commence the transfer.
Hear from our happy buyers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Migration Tool
Ask for a free run and understand the performance of our service. You can try out everything for free and examine how well we will look after your data.
Your Data is in Good Hands with Our Specialists
Don’t be afraid of the import process. We always have our specialists to answer all of your questions and assist on the whole migration.