Switching to Jira Service Management from Freshservice

Jira Service Management has a few methods to shift your data from your Freshservice into their system. But, the matter is that generally help desks don’t offer hassle-free methods to migrate your data. The reason is obvious, they’re going to lose you as their customer. Support for data migration is frequently limited, if not puzzling. Fortunately, there are more methods to make things simpler and swifter.

Few Migration Alternatives

Jira Service Management offers few ways for you to move your data from old ticketing software.

You can use JSON, CSV or Excel but the internal migration tool doesn’t complete everything successfully.

You’ll still need an IT expert to look at the whole transfer and babysit it right up until it’s complete.

Absence of Professionally Qualified Team

One more available method is using a native API of the customer service desk. Although, don’t expect to see a devoted IT professional that will oversee the entire process free of charge.

It’s not offered by either help desks. Most likely, you will have to use your internal IT specialist.

Nevertheless , even having one, there is a risk that even your professional isn’t trained enough to manage the data transition.

By-hand Data Import is Dangerous

At last, you can try doing a manual migration of your service desk data. Nevetheless, this is presuming you are capable and well-versed to make your own scripts or code and then watch the complete process from start to finish.

There’s a high chance that you might corrupt your data. Making everything alone is unsafe.

Steps to make Jira Service Management Import Seamless

You don’t have to lose efforts when you can make things easier. Migrating your data should be a piece of cake. You have better things to do such as focusing on preserving the contentment and trust of your customers. We can help you with that.

Import from Freshservice to Jira Service Management

We Guarantee Your Satisfaction and More

We have helped numbers of of businesses move their records from their source help desk to new ones. Our experiencing in data migration is extended to years of content users.

We’ll shift each bit of records, conversations, tickets, and more with our automated tool. But hold on, there’s more!

Our team of experts pushes for to ensure you of the following:

Continue Everyday Work As Soon As Possible

Saving time is important and we realize that your team needs to be operational almost at once. Using our automated service for Jira Service Management import, you can go back to your daily tasks or keep on doing operations while the migration process is ongoing.

Try Out Beforehand

Transferring records can be frightening for the majority of businesses. To reduce your fears, our professionals have made an alternative for you to check the transition process as many times as you wish. See how your data is transferred and immediately spot any kinks so you can fix them prior to the very migration.

Pain-free Data Import to Jira Service Management

With the help of our tool, there’s no need to download software to start out the process. No scripting and no coding needed, as well.

Precise Ticket Import

Corrupted tickets or lost data is a typical concern during data import. With our tool, we guarantee to transfer all your records unharmed. Our application is tested and refined regularly before releasing it for use. We only want to supply you with the greatest experience while using our service.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your records will always be guarded. We extend ourselves to offer you full privacy while you exploit our service. Your data will only be accessed throughout the transition process.

Assisted Migration Process

We have devoted support representatives always ready to reply to any questions you might have about our import tool. They’re also online throughout the very process and can lead you if you encounter any troubles.

Total Data Conformity

Our programmers strive 24/7 to guarantee a migration service that will preserve your data intact from the beginning to the end. Always stay linked and view your data arrive at their aim with no information losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation stage

The esssence of a successful data transition is preparing. Begin this stage by logging into Jira Service Management and setting up the required custom fields and agent profiles. Remember to deactivate things such as triggers and automation rules as these can interfere with the importation process.

Step

Linking our tool to your Freshservice

Sign in to your Freshservice help desk and save the required credentials to help our tool read your records and paste them into corresponding fields.

Step

Connecting to Jira Service Management

Settle the connection with access info to Jira Service Management as your target help desk. As a result, our tool understands where to transfer the tickets and remaining records.

Step

Personalize the Migration Process

You are able to change the migration process by picking what type of data or tickets you have to transfer in the mapping stage. The records should suit the ticket fields you made during the preparation phase. Just set what data you want to be put to which field and we’ll make the rest work out.

Step

Set up Free Demo

To let you relieve your worries, you can set up demo migration to check how your data is moved. The demo will go on like the real thing and you will be able to look at a certain amount of your data in Jira Service Management right away.

Step

Begin the Data Transfer to Jira Service Management

As soon as you’re ready with the mapping and demo runs, it’s time to start out the full process. Pick a time when your support team isn’t too busy and commence the process.