Switching to Jira Service Management from Freshdesk

Jira Service Management has several ways to shift your data from your Freshdesk straight into their system. Yet, the problem is that usually service desk vendors don’t offer hassle-free methods to move your data. It’s easy to explain, they will lose you as their user. Support for data migration is frequently limited, or even puzzling. Fortunately, there are other methods to make things smoother and quicker.

Not a Lot of Migration Methods

Jira Service Management has limited methods for you to move your tickets from current service desk.

You may make use of JSON, CSV or Excel but the embedded import tool doesn’t work the best of it.

You’ll still need an IT professional to assess the full transfer and control it right up until it’s ended.

Lack of Professionally Qualified Team

The other available option is making the use of a unique API of the help desk. However, don’t expect to see a enthusiastic IT professional that will overlook the entire process at no cost.

It’s not available from either customer service platforms. Most probably, you will need to exploit your company’s IT expert.

Nevertheless , even having one, there is a possibility that even your professional isn’t trained enough to handle data transition.

By-hand Data Import is Dangerous

As a final resort, you can try a by-hand import of your service desk records. However, this is assuming you are able and well-versed to make your own scripts or coding and then observe the complete process from the beginning to the end.

There’s a great possibility that you might corrupt your data. Making everything only by yourself can be dangerous.

How to make Jira Service Management Import Seamless

Why lose time when you can deal with this in a simple way. Importing your data should be as easy as pie. You have more important tasks such as focusing on maintaining the contentment and loyalty of your customers. Our team can provide you with such a chance.

Import from Freshdesk to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped thousands of businesses migrate their records off their old customer service platforms to new ones. Our expertise in data migration reaches years of content customers.

We’ll move each piece of records, conversations, tickets, and more using our automatic tool. But wait, there’s a lot more!

Our team of specialists strives to provide you with the next:

Resume Operations As Soon As Possible

Time is money and we realize that your team must get back to work immediately. With our automatic tool for Jira Service Management import, you can go back to your business or go on doing arrangements while the transition process is in progress.

Try Out Beforehand

Migrating records may be terrrifying for the majority of business owners. To alleviate your worries, our experts have created a method for you to check the migration process as much as you need. Take a look at how your data is moved and immediately notice any pitfalls so you can resolve them before the very import process.

Painless Data Import to Jira Service Management

With the help of our service, you don’t have to download any application to start the process. No scripting and no coding required, too.

Precise Ticket Import

Corrupted tickets or missing data is a typical fear throughout data transfer. With our service, we ensure you to transfer all your records unharmed. Our tool is tested and improved on a regular basis prior to releasing it for use. We just want to supply you with the most pleasant experience while working with our tool.

The Reason Why You Can Rely On our Tool

Guaranteed Safety and Privacy

Your data will always be guarded. We put a lot of effort into our work to provide you full privacy as you use our tool. Your records will only be accessed within the transition process.

Guided Migration Process

We have dedicated personnel always ready to answer any requests you might have about our migration tool. They will also be supportive during the very process and can lead you if you experience any kind of issues.

Total Data Conformity

Our programmers work hard 24/7 to provide a migration service that will certainly keep your records untouched from start to finish. Always stay attached and see your records arrive at their target omitting info missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation phase

The key to a successful import is preparing. Start this stage by signing into Jira Service Management and creating the necessary custom fields and agent accounts. Don’t forget to turn off items like triggers and automation rules as these are possible to interrrupt the migration process.

Step

Connecting our tool to your Freshdesk

Go to your Freshdesk help desk and save the necessary credentials to allow the migration wizard access your data and put them down in corresponding fields.

Step

Linking to Jira Service Management

Complete the connection with access info to Jira Service Management as your new customer service platform. This way, our tool knows where to move the tickets and remaining records.

Step

Customize the Migration Process

You can tweak the migration process by choosing what sort of records or tickets you want to move in the mapping phase. The data should correspond to the ticket fields you created throughout the preparing stage. Simply pick which data you need to be placed to which field and we’ll do the remaining.

Step

Run a Trial Migration

To let ease your mind, you can set up trial tests to learn how your records are transferred. The demo will run just like the real thing and you will be able to look at a part of your records in Jira Service Management without delays.

Step

Start the Import to Jira Service Management

As soon as you’re done with the mapping and demo runs, it’s high time to start the process. Choose a time when your support team isn’t handling too many problems and start the migration.