Moving to Jira Service Management from Freshchat
Jira Service Management provides a few options to transfer your data from your Freshchat into their system. Yet, the matter is that usually service desk vendors don’t offer seamless methods to move your data. The reason is obvious, they’re going to lose you as their client. Assistance for data import is usually limited, or even puzzling. Thankfully, there are other ways to complete the process simpler and faster.
Not a Lot of Migration Options
Jira Service Management has few options for you to import your data from current customer service platform.
You can use JSON, CSV or Excel but the native import tool doesn’t work the best of it.
You’ll still need an IT team to overview the complete import process and babysit it till it’s ended.
Lack of Professionally Qualified Team
One more viable approach is using a unique API of the particular help desk. Although, don’t expect to see a dedicated IT professional that will overlook the entire process free of charge.
It’s not proposed by either customer service platforms. Most probably, you will have to make use of your company’s IT team.
Nevertheless , even having one, there is a chance that even your specialist isn’t skilled enough to manage the data migration.
By-hand Data Migration has High Risks
As a final resort, you can try doing a manual transition of your service desk data. Nevetheless, this is assuming you are capable and well-versed to make your own scripts or coding and then observe the complete process from the beginning to the end.
There’s a big probability that you might damage your record structure. Doing things only by yourself is unsafe.
How to make Jira Service Management Import Simpler
You don’t have to throw out you tima and efforts when you can make things easier. Importing your records should be as easy as counting your fingers. You have better things to do such as focusing on retaining the contentment and loyalty of your customers. Our team can give you this opportunity.
Import from Freshchat to Jira Service ManagementOur Team Guarantees Your Satisfaction and More
We have helped numbers of of organizations shift their records off their source service desk to new ones. Our experiencing in data migration spans years of content customers.
We’ll move each bit of data, conversations, tickets, and more with our automated service. But wait, there’s more!
Our team of experts goes the extra mile to deliver you the following:
Resume Everyday Work Without Delays
Saving time is important and we know that your company needs to get back to work almost at once. With our automatic tool for Jira Service Management import, you can go back to your business or continue doing operations while the import process is running.
Test Beforehand
Migrating records can be terrrifying for the majority of companies. To reduce your fears, our experts have created options for you to check the migration process as much as you wish. Watch how your data is migrated and instantly spot any possible errors so you can fix them prior to the very transfer.
Painless Data Import to Jira Service Management
With the help of our tool, it’s not required to download any application to get started on the process. No scripting and no coding required, as well.
No Data Loss Ticket Import
Altered tickets or lost data is a usual bother during data transfer. Using our tool, we ensure you to transfer all your records unharmed. Our tool is tested and refined regularly prior to launching it for use. We only want to provide you with the most pleasant experience while working with our service.
Why Rely On our Service
The Promise of Safety and Confidentiality
Your data will always be encrypted. We extend ourselves to guarantee you full privacy while you exploit our service. Your data will only be accessed during the transition process.
Guided Migration Process
We have dedicated support representatives determined to resolve any questions you might have about our migration service. They’re also supportive during the very transition process and can lead you if you experience any kind of challenges.
Full Data Conformity
Our developers strive day and night to maintain a migration service that will preserve your data intact from start to finish. Always stay connected and watch your records arrive at their finish point without data missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Process of Migration to Jira Service Management
Preparation phase
The key to a successful data transition is getting ready. Open this stage by logging into Jira Service Management and setting up the necessary custom fields and agent accounts. Don’t forget to disable items like triggers and automation rules as these can influence the data transition process.
Connecting our tool to your Freshchat
Go to your Freshchat help desk and copy the needed credentials to help our tool obtain your data and paste them into corresponding fields.
Linking to Jira Service Management
Complete the connection with login info provided by Jira Service Management as your target customer service platform. As a result, our tool knows where to move the tickets and remaining records.
Customize the Migration Process
You can change the transition process by selecting what type of data or tickets you have to transfer in the mapping stage. The data should match the ticket fields you created throughout the very first stage. Just determine which records you want to be placed to which field and we’ll make the rest work out.
Run a Free Demo
To help you relieve your worries, you can start free trial to check how your data is moved. The demo will run like the real thing and you will be able to look at a part of your records in Jira Service Management straight away.
Start the Data Transfer to Jira Service Management
The moment you’re finished with the mapping and demo runs, it’s time to get started on the process. Pick a time when your support team isn’t handling too many questions and start the transfer.
Hear from our satisfied clients
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Import Service
Order a free demonstration and watch the effectiveness of our tool. You can test everything for free and examine how well we will care for your records.
You’re Safe with Our Experts
Don’t be scared of the transition process. We always have our experts to respond to all of your questions and help you with the full process.