Switching to Jira Service Management from FreeScout
Jira Service Management has a few strategies to move your data from your FreeScout into their system. Nevertheless, the problem is that generally service desk vendors don’t offer effortless ways to move your tickets. It’s easy to explain, they will lose you as their user. Assistance for data migration is frequently limited, or even confusing. Fortunately, there are other ways to complete the process easier and faster.
Small Number of Migration Strategies
Jira Service Management provides few means for you to transfer your data from former ticketing software.
You may tak the advantage of JSON, CSV or Excel but the internal import tool doesn’t work the best of it.
You’ll still lack an IT professional to look at the full import process and babysit it right up until it’s ended.
No Professionally Qualified Team
One more possible approach is using a internal API of the customer service desk. Though, don’t expect to see a devoted IT specialist that will overlook the complete process at no cost.
It’s not available from either customer service platforms. Most probably, you will have to exploit your company’s IT expert.
However , even having one, there is a possibility that even your specialist isn’t skilled enough to handle data transition.
By-hand Data Transfer is More Risky
As a last-ditch effort, you can try doing a by-hand transition of your help desk records. However, this is presuming you are ready and well-versed to write your own scripts or coding and then watch the full process from the beginning to the end.
There’s a high possibility that you might damage your data. Making everything only by yourself can be dangerous.
Making Jira Service Management Import Easier
You don’t have to waste tima and efforts when you can make things easier. Moving your data should be a piece of cake. You have more significant job to do such as focusing on preserving the satisfaction and trust of your users. Our team can help you with that.
Import from FreeScout to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped numbers of of companies shift their data out of their old customer service platforms to new ones. Our work in data migration is extended to years of satisfied customers.
We’ll migrate each piece of records, conversations, tickets, and more with our automatic tool. But hold on, there’s even more!
Our team of experts breaks sweat to deliver you the following:
Go On With Everyday Work Swiftly
Saving time is important and we understand that your business needs to return to being active immediately. Using our automatic tool for importing to Jira Service Management, you can resume business or continue doing arrangements while the migration process is in progress.
Try Out Beforehand
Shifting records may be scary for most companies. To alleviate your anxiety, our experts have created an alternative for you to test the migration process as much as you need. Take a look at how your data is moved and instantly spot any pitfalls so you can resolve them prior to the very import process.
Effortless Data Import to Jira Service Management
With the help of our service, it’s not required to install any programs to start out the process. No scripting and no coding needed, also.
Precise Ticket Import
Corrupted tickets or lost data is a common bother during data migration. With our service, we ensure you to transfer all your data intact. Our tool is examined and improved on a regular basis prior to launching it for use. We only want to supply you with the most pleasant experience while working with our service.
The Reason Why You Can Rely On our Tool
Guaranteed Safety and Privacy
Your information will always be guarded. We put a lot of effort into our work to guarantee you maximum privacy as you use our tool. Your private information will only be accessed throughout the migration process.
Supported Migration Process
We have enthusiastic support representatives on standby to resolve any questions you might have about our data transition tool. They will also be supportive during the very process and can guide you if you encounter any kind of issues.
Total Data Conformity
Our programmers strive round the clock to maintain a migration tool that will certainly keep your records intergral from start to finish. Always stay linked and see your data get to their target with no info missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automatic Process of Migration to Jira Service Management
Preparation step
The main point in a successful data transition is preparation. Open this phase by signing into Jira Service Management and creating the required custom fields and agent accounts. Don’t forget to deactivate items such as triggers and automation rules mainly because they are possible to interrrupt the migration process.
Bonding our tool to your FreeScout
Log in to your FreeScout help desk and generate the needed credentials to help the migration wizard read your records and input them to corresponding fields.
Accessing Jira Service Management
Finalize the connection with credentials to Jira Service Management as your target ticketing software system. This way, our tool understands where to move the tickets and remaining data.
Modify the Migration Process
You may adjust the import process by selecting what type of records or tickets you want to transition in the mapping step. The data should suit the ticket fields you created during the very first stage. Simply pick which data you need to be placed to which field and we’ll do the remaining.
Try Free Demo
To let you relieve your worries, you can run free trial to check how your records are transferred. The demo will go on in a way like the real thing and you may check part of your records in Jira Service Management without delays.
Commence the Data Transfer to Jira Service Management
Once you’re finished with the mapping and trial tests, it’s high time to start out the full process. Find a time when your support department isn’t resolving too many problems and start the transfer.
Hear from our happy clients
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Data Migration Service
Order a free demonstration and understand how our tool performs. You can try out everything at no cost and examine how well we’ll take care of your data.
Your Data is Safe with Our Specialists
Don’t be worried about the transition process. We always have our specialists to respond to all your questions and assist on the entire migration.