Importing to Jira Service Management from eDesk

Jira Service Management offers a couple of strategies to shift your data from your eDesk straight into their system. Nevertheless, the matter is that typically service desk vendors don’t have seamless ways to transfer your data. It’s easy to explain, they’re going to lose you as their customer. Help for data migration is often limited, if not confusing. Thankfully, there are other approaches to make things easier and faster.

Small Number of Migration Strategies

Jira Service Management provides a small number of means for you to move your tickets from former service desk.

You may make use of JSON, CSV or Excel yet the native migration tool doesn’t make the most out of it.

You’ll still need an IT professional to look at the whole migration and control it until it’s complete.

No Professionally Qualified Team

Another possible approach is making the use of a internal API of the ticketing platform. However, don’t hope for seeing a dedicated IT specialist that will inspect the entire process at no cost.

It’s not proposed by either service desks. Most probably, you will need to exploit your internal IT profesional.

However , even having one, there’s a chance that even your expert isn’t trained enough to handle data import.

By-hand Data Transfer is Dangerous

As a last-ditch effort, you can attempt to do a by-hand transition of your help desk records. Nevetheless, this is supposing you are able and have plenty of expertise to make your own scripts or code and then control the complete process from the beginning to the end.

There’s a high chance that you might alter your data. Managing things alone can be dangerous.

Making Jira Service Management Import Easier

There’s no reason to waste tima and efforts when you can deal with this in a simple way. Moving your data should be a child’s play. You have more important tasks such as dwell on retaining the satisfaction and trust of your customers. Our team can help you with that.

Import from eDesk to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of companies shift their data out of their source customer service platforms to new ones. Our expertise in data transition spans years of satisfied clients.

We’ll migrate each piece of records, conversations, tickets, and more using our automatic tool. But stop, there’s a lot more!

Our team of professionals breaks sweat to deliver you the next:

Go On With Daily Business Swiftly

Time is valuable and we understand that your team must return to being active almost at once. With the help of our automatic tool for Jira Service Management import, you can resume duties or continue doing arrangements while the migration process is ongoing.

Test Beforehand

Shifting records may be scary for most companies. To reduce your worries, our experts have created options for you to test the import process as much as you need. Watch how your data is transferred and promptly notice any pitfalls so you can resolve them before the specific transfer.

Effortless Data Import to Jira Service Management

With the help of our service, it’s not required to install any programs to start the process. No scripting and no coding necessary, too.

No Data Loss Ticket Import

Garbled tickets or absent data is a common bother throughout data migration. With our service, we ensure you to migrate all your records intact. Our device is tested and improved regularly before introducing it for use. We just want to give you the greatest experience while using our tool.

Why Rely On our Tool

The Promise of Safety and Privacy

Your information will always be encrypted. We put a lot of effort into our work to guarantee you maximum privacy as you exploit our tool. Your records will only be approached during the migration process.

Supported Migration Process

We have enthusiastic team on standby to resolve any requests you might have about our data transition tool. They will also be supportive during the very transition process and can guide you if you come across any kind of issues.

Complete Data Conformity

Our developers strain round the clock to maintain a migration tool that will certainly preserve your records untouched from start to finish. Always stay connected to see your data arrive at their target with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Process of Migration to Jira Service Management

Step

Preparation step

The main point in a successful data migration is preparation. Open this phase by going to Jira Service Management and setting up the needed custom fields and agent accounts. Don’t forget to disable things such as triggers and automation rules as these are possible to influence the importation process.

Step

Bonding our tool to your eDesk

Log in to your eDesk help desk and generate the needed credentials to allow the migration wizard access your profile and put them down in appropriate fields.

Step

Accessing Jira Service Management

Finalize the connection with credentials to Jira Service Management as your new ticketing software system. As a result, our tool sees where to move the tickets and other records.

Step

Modify the Migration Process

You may tweak the import process by selecting what sort of records or tickets you have to move in the mapping phase. The data should match the ticket fields you made during the very first stage. Just set which data you need to be put to which field and we’ll do the remaining.

Step

Try Demo Migration

To help you calm down, you can run free trial to learn how your records are moved. The demo will pass just like the original process and you will be able to check limited number of your records in Jira Service Management without delays.

Step

Commence the Migration to Jira Service Management

Once you’re finished with the mapping and trial tests, it’s high time to start the full migration. Choose a time frame when your support team isn’t too busy and begin the transfer.