Migrating to Jira Service Management from Dixa

Jira Service Management gives a couple of methods to move your data from your Dixa into their system. But, the issue is that typically service desk vendors don’t provide seamless approaches to move your records. After all, they will lose you as their customer. Support for data migration is frequently little, if not misleading. Thankfully, there are more approaches to do everything simpler and quicker.

Few Import Alternatives

Jira Service Management offers a small number of ways for you to transfer your data from old service desk.

You may make use of JSON, CSV or Excel however the internal migration tool doesn’t work the best of it.

You’ll still require an IT team to look at the whole transfer and babysit it right up until it’s finished.

Absence of Professionally Qualified Team

Another viable approach is using a native API of the ticketing platform. However, don’t wait to see a devoted IT expert that will overlook the whole process for free.

It’s not available from either help desks. Most likely, you will have to take advantage of your own IT specialist.

Yet , even having one, there’s a possibility that even your expert isn’t experienced enough to operate the data migration.

Manual Data Migration is More Risky

At last, you can attempt to do a manual transition of your help desk data. Although, this is supposing you are able and experienced enough to make your own scripts or code and then overview the whole process from the beginning to the end.

There’s a high chance that you might corrupt your data. Making everything on your own can be dangerous.

Steps to make Data Migration Simpler

There’s no reason to throw out you tima and efforts when you can make things easier. Migrating your data should be a child’s play. You have more important tasks such as concentrating on preserving the delight and loyalty of your clients. Our team can help you with that.

Import from Dixa to Jira Service Management

We Guarantee Your Satisfaction and More

We have helped numerous of organizations shift their data from their former customer service platforms to new ones. Our expertise in data import is extended to years of loyal customers.

We’ll shift every bit of records, conversations, tickets, and more with our automated tool. But stop, there’s a lot more!

Our team of professionals pushes for to deliver you the following:

Continue Daily Business Without Delays

Time is valuable and we know that your business needs to be operational as soon as possible. With the help of our automatic service for Jira Service Management import, you can proceed business or move on doing transactions while the migration process is ongoing.

Try Out all You Want

Transferring data can be frightening for most entrepreneurs. To relieve your anxiety, our experts have made an alternative for you to try out the migration process as many times as you want. Take a look at how your data is transferred and immediately spot any obstacles so that you can resolve them before the specific import process.

Pain-free Data Migration to Jira Service Management

With our tool, it’s not required to install software to start the process. No scripting and no coding necessary, too.

Precise Ticket Migration

Scattered tickets or absent data is a usual bother during data import. With our service, we ensure you to move all your records untouched. Our tool is checked and updated on a regular basis before releasing it for use. We only want to supply you with the best experience while using our tool.

The Reason Why You Can Trust our Service

Guaranteed Security and Confidentiality

Your records will always be protected. We extend ourselves to guarantee you maximum privacy while you work with our tool. Your records will only be used throughout the import process.

Assisted Import Process

We have devoted team determined to resolve any questions you might have about our import tool. They will also be supportive throughout the very transition process and can steer you if you face any challenges.

100% Data Integrity

Our programmers strain day and night to maintain a migration tool that will maintain your records untouched from the beginning to the end. Always stay linked to see your records reach their finish point with no information losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Jira Service Management Import Process

Step

Preparation stage

The esssence of a successful data migration is getting ready. Open this phase by accessing Jira Service Management and making the needed custom fields and agent accounts. Remember to deactivate things like triggers and automation rules as they will interrrupt the importation process.

Step

Linking our tool to your Dixa

Sign in to your Dixa ticketing system and copy the needed credentials to help our tool access your profile and put them down in related fields.

Step

Connecting to Jira Service Management

Settle the link with login info to Jira Service Management as your target help desk. Only this way, our tool sees where to move the tickets and the rest of the records.

Step

Personalize the Migration Process

You are able to adjust the transition process by selecting what type of data or tickets you need to transition in the mapping phase. The records should suit the ticket fields you made throughout the prep stage. Simply set what data you need to be sorted to which field and we’ll do the remaining.

Step

Set up Demo Migration

To let you calm down, you can start free trial to check how your data is migrated. The demo will pass just like the full migration and you will be able to examine a part of your data in Jira Service Management straight away.

Step

Begin the Migration to Jira Service Management

The moment you’re finished with the mapping and trial tests, it’s time to start the full migration. Choose a time period when your support team isn’t too busy and start the import.