Switching to Jira Service Management from Deskpro

Jira Service Management has a couple of ways to shift your data from your Deskpro right to their system. Nevertheless, the problem is that typically service desk vendors don’t provide simple ways to move your data. The reason is obvious, they will lose you as their user. Help for data migration is usually little, or even confusing. Luckily, there are more ways to do everything easier and swifter.

Small Number of Migration Methods

Jira Service Management provides a small number of methods for you to move your records from former ticketing software.

You may make use of JSON, CSV or Excel however the internal import tool doesn’t work the best of it.

You’ll still need an IT professional to look at the full migration and babysit it till it’s finished.

No Professionally Qualified Team

Another possible option is utilizing a internal API of the ticketing platform. However, don’t wait to see a devoted IT specialist that will overlook the entire process free of charge.

It’s not provided by either help desks. Most likely, you will have to take advantage of your own IT expert.

However , even having one, there’s a possibility that even your specialist isn’t experienced enough to handle data import.

By-hand Data Transfer is Dangerous

As a last-ditch effort, you can attempt to do a by-hand import of your help desk records. However, this is supposing you are able and experienced enough to write your own scripts or coding and then control the complete process from the beginning to the end.

There’s a high possibility that you might alter your data. Doing things on your own can be dangerous.

Making Jira Service Management Import Easier

There’s no reason to waste time when you can simplify things. Moving your data should be a child’s play. You have more important tasks such as concentrating on preserving the satisfaction and trust of your customers. Our team can help you with that.

Import from Deskpro to Jira Service Management

We Ensure Your Satisfaction and More

We have helped numerous of companies migrate their data out of their old customer service platforms to new ones. Our expertise in data import is extended to years of satisfied customers.

We’ll migrate each piece of records, conversations, tickets, and more with the help of our automatic tool. But stop, there’s a lot more!

Our team of professionals strives to provide you with these:

Go On With Daily Business Swiftly

Time is valuable and we understand that your team has to return to being active immediately. With the help of our automatic tool for importing to Jira Service Management, you can resume business or move on doing operations while the migration process is in progress.

Try Out Beforehand

Shifting records may be scary for most people. To alleviate your worries, our experts have created an alternative for you to test the migration process as many times as you wish. Observe how your data is moved and promptly spot any obstacles so that you can resolve them prior to the specific import process.

Effortless Data Import to Jira Service Management

With the help of our service, you don’t have to install any programs to start out the process. No scripting and no coding necessary, too.

Precise Ticket Import

Corrupted tickets or absent data is a common fear while data migration. With our service, we ensure you to move all your data intact. Our tool is tested and refined on a regular basis before introducing it for use. We only want to provide you with the best experience while working with our service.

The Reason Why You Can Rely On our Tool

Guaranteed Safety and Privacy

Your information will always be encrypted. We put a lot of effort into our work to provide you maximum privacy as you use our tool. Your records will only be used throughout the migration process.

Supported Migration Process

We have enthusiastic team on standby to answer any queries you might have about our data transition tool. They will also be supportive during the very migration and can guide you if you come across any issues.

Total Data Conformity

Our programmers strain round the clock to provide a migration tool that will certainly keep your records untouched from start to finish. Always stay linked and see your data arrive at their target with no info losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation step

The main point in a successful data migration is preparation. Start this phase by going to Jira Service Management and creating the needed custom fields and agent accounts. Don’t forget to deactivate items such as triggers and automation rules as these can affect the migration process.

Step

Bonding our tool to your Deskpro

Log in to your Deskpro help desk and generate the necessary credentials to let the migration wizard read your profile and put them down in related fields.

Step

Accessing Jira Service Management

Finalize the connection with credentials to Jira Service Management as your future ticketing software system. This way, our tool sees where to move the tickets and the rest of the data.

Step

Modify the Migration Process

You may tweak the import process by choosing what kind of records or tickets you want to move in the mapping phase. The data should suit the ticket fields you created during the prep stage. Simply pick what data you need to be sorted to which field and we’ll do the remaining.

Step

Try Demo Migration

To let you calm down, you can run trial tests to see how your records are transferred. The demo will pass just like the full migration and you may check part of your data in Jira Service Management without delays.

Step

Commence the Migration to Jira Service Management

Once you’re done with the mapping and trial tests, it’s high time to start out the full migration. Choose a time period when your support department isn’t resolving too many questions and start the import.