Moving to Jira Service Management from Database
Jira Service Management provides a few options to shift your data from your Database right to their system. Yet, the matter is that typically help desks don’t have effortless methods to move your data. It’s easy to explain, they’re going to lose you as their user. Assistance for data import is frequently little, if not misleading. Luckily, there are other ways to do everything simpler and swifter.
Not a Lot of Migration Options
Jira Service Management has few options for you to move your records from current service desk.
You can make use of JSON, CSV or Excel yet the embedded migration tool doesn’t work the best of it.
You’ll still need an IT team to assess the full import process and keep the eye on it right up until it’s ended.
Lack of Professionally Qualified Team
One more available method is utilizing a unique API of the ticketing platform. However, don’t hope for seeing a enthusiastic IT professional that will overlook the entire process at no cost.
It’s not proposed by either service desks. Most likely, you will make use of your company’s IT profesional.
Yet , even having one, there’s a chance that even your specialist isn’t experienced enough to handle data import.
By-hand Data Import is Dangerous
As a final resort, you can try doing a manual migration of your help desk records. Nevetheless, this is supposing you are able and have plenty of expertise to write your own scripts or code and then watch the complete process from the beginning to the end.
There’s a great possibility that you might damage your record structure. Making everything only by yourself is unsafe.
How to make Jira Service Management Import Seamless
You don’t have to lose efforts when you can simplify things. Importing your data should be a child’s play. You have more important tasks such as dwell on maintaining the contentment and trust of your customers. Our team can provide you with such a chance.
Import from Database to Jira Service ManagementOur Team Guarantees Your Satisfaction and More
We have helped numbers of of businesses move their data off their source service desk to new ones. Our expertise in data transition reaches years of content customers.
We’ll move each bit of records, conversations, tickets, and more with the help of our automatic tool. But stop, there’s a lot more!
Our team of experts goes the extra mile to ensure you of these:
Resume Everyday Work As Soon As Possible
Saving time is important and we realize that your team has to get back to work almost at once. With the help of our automated service for moving to Jira Service Management, you can go back to your business or continue doing arrangements while the transition process is in progress.
Test Beforehand
Migrating records can be frustrating for most business owners. To reduce your fears, our professionals have made a method for you to check the migration process as much as you need. Watch how your data is moved and instantly detect any possible errors so that you can fix them before the specific transfer.
Painless Data Import to Jira Service Management
With the help of our tool, there’s no need to install any application to start the process. No scripting and no coding necessary, too.
No Data Loss Ticket Import
Altered tickets or lost data is a typical concern while data transfer. With our tool, we guarantee to migrate all your data unharmed. Our tool is tested and improved regularly before launching it for use. We simply want to supply you with the most pleasant experience while using our tool.
Why Rely On our Service
The Promise of Safety and Confidentiality
Your data will always be guarded. We extend ourselves to offer you maximum privacy as you exploit our service. Your records will only be approached within the transition process.
Guided Migration Process
We have dedicated support representatives always ready to reply to any queries you might have about our migration tool. They’re also online throughout the very process and can lead you if you encounter any kind of challenges.
Full Data Conformity
Our developers strive 24/7 to guarantee a migration tool that will certainly preserve your data untouched from the beginning to the end. Always stay attached to see your data arrive at their finish point omitting info losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Process of Migration to Jira Service Management
Preparation phase
The key to a successful data transition is preparing. Begin this phase by signing into Jira Service Management and setting up the needed custom fields and agent profiles. Remember to turn off things such as triggers and automation rules as these are possible to influence the migration process.
Connecting our tool to your Database
Go to your Database help desk and save the required credentials to let the migration wizard access your profile and put them down in appropriate fields.
Linking to Jira Service Management
Complete the connection with access info to Jira Service Management as your future customer service platform. As a result, our tool sees where to transfer the tickets and other data.
Customize the Migration Process
You can change the migration process by picking what kind of records or tickets you have to transfer in the mapping phase. The records should correspond to the ticket fields you made during the very first stage. Just pick what records you want to be placed to which field and we’ll make the rest work out.
Run a Free Demo
To help you relieve your worries, you can set up demo migration to see how your records are moved. The demo will pass just like the original process and you may look at a part of your records in Jira Service Management straight away.
Start the Data Transfer to Jira Service Management
As soon as you’re ready with the mapping and trial tests, it’s high time to start the full migration. Choose a time frame when your support department isn’t too busy and start the transfer.
Hear from our satisfied clients
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Data Migration Service
Request a free demo and watch how our tool works. You can check everything free of charge and learn how well we’ll look after your data.
You’re Safe with Our Experts
Don’t be scared of the transition process. We always have our experts to reply to all your questions and assist on the full process.