Switching to Jira Service Management from CSV

Jira Service Management has a few strategies to transfer your data from your CSV into their system. Yet, the matter is that typically service desk vendors don’t have effortless methods to transfer your tickets. The reason is obvious, they will lose you as their customer. Assistance for data import is frequently limited, if not misleading. Thankfully, there are other ways to complete the process smoother and swifter.

Not a Lot of Migration Strategies

Jira Service Management has few means for you to import your data from current help desk.

You can use JSON, CSV or Excel yet the native migration tool doesn’t make the most out of it.

You’ll still lack an IT expert to overview the whole import process and control it right up until it’s complete.

Lack of Professionally Qualified Team

One more possible approach is using a unique API of the particular ticketing platform. Although, don’t hope for seeing a dedicated IT professional that will inspect the complete process free of charge.

It’s not available from either customer service platforms. Most probably, you will need to exploit your internal IT profesional.

Yet , even having one, there is a risk that even your specialist isn’t skilled enough to cope with data transfer.

By-hand Data Transfer has High Risks

As a final resort, you can try doing a by-hand transition of your service desk data. Nevetheless, this is supposing you are capable and have plenty of expertise to write your own scripts or code and then control the full process from start to finish.

There’s a big chance that you might damage your record structure. Making everything alone is unsafe.

How to make Jira Service Management Import Easier

You don’t have to waste tima and efforts when you can make things easier. Importing your records should be a child’s play. You have better things to do such as dwell on retaining the contentment and trust of your users. We can give you this opportunity.

Import from CSV to Jira Service Management

Our Team Guarantees Your Satisfaction and More

We have helped numbers of of companies shift their records off their source help desk to new ones. Our experiencing in data transition spans years of content clients.

We’ll move each piece of data, conversations, tickets, and more with our automated service. But stop, there’s more!

Our team of experts breaks sweat to deliver you the following:

Resume Everyday Work Swiftly

Saving time is important and we understand that your company needs to get back to work almost at once. With the help of our automatic tool for importing to Jira Service Management, you can go back to your duties or go on doing operations while the import process is ongoing.

Try Out Beforehand

Migrating records may be scary for the majority of business owners. To reduce your fears, our developers have created options for you to check the import process as much as you wish. Take a look at how your data is transferred and instantly notice any pitfalls so you can fix them before the very migration.

Painless Data Import to Jira Service Management

With the help of our service, it’s not required to download any application to begin the process. No scripting and no coding necessary, as well.

Precise Ticket Import

Corrupted tickets or lost data is a common bother during data transfer. Using our tool, we ensure you to migrate all your data unharmed. Our device is examined and refined on a regular basis prior to launching it for use. We just want to supply you with the greatest experience while using our tool.

The Reason Why You Can Rely On our Tool

Guaranteed Safety and Privacy

Your data will always be encrypted. We put a lot of effort into our work to guarantee you full privacy while you exploit our service. Your data will only be approached during the transition process.

Guided Migration Process

We have dedicated support representatives on standby to resolve any questions you might have about our migration service. They’re also supportive during the very process and can lead you if you come across any kind of troubles.

Total Data Conformity

Our programmers strive round the clock to maintain a migration service that will preserve your data intact from start to finish. Always stay connected to see your data get to their aim without information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira Service Management

Step

Preparation phase

The key to a successful data transition is preparation. Open this stage by accessing Jira Service Management and setting up the needed custom fields and agent accounts. Don’t forget to disable things such as triggers and automation rules mainly because they can interrrupt the importation process.

Step

Connecting our tool to your CSV

Go to your CSV help desk and generate the needed credentials to help our tool reach your profile and paste them into appropriate fields.

Step

Linking to Jira Service Management

Complete the connection with credentials provided by Jira Service Management as your target customer service platform. As a result, our tool sees where to shift the tickets and other data.

Step

Customize the Migration Process

You can fine-tune the import process by selecting what type of data or tickets you have to transfer in the mapping stage. The data should match the ticket fields you made during the preparing phase. Simply set which records you need to be put to which field and we’ll make the rest work out.

Step

Run a Free Demo

To let you relieve your worries, you can run free trial to check how your data is moved. The demo will pass like the original process and you may look at a limited number of your records in Jira Service Management right away.

Step

Start the Data Transfer to Jira Service Management

Once you’re finished with the mapping and demo runs, it’s time to begin the full migration. Pick a time frame when your support department isn’t too busy and begin the migration.