Moving to Jira Service Management from ConnectWise

Jira Service Management provides a few strategies to move your data from your ConnectWise right to their system. Nevertheless, the issue is that usually help desks don’t provide effortless approaches to migrate your records. The reason is obvious, they’re going to lose you as their customer. Help for data migration is often little, if not misleading. Thankfully, there are more approaches to complete the process smoother and faster.

Few Import Strategies

Jira Service Management offers few means for you to transfer your records from former service desk.

You can use JSON, CSV or Excel however the native migration tool doesn’t complete everything successfully.

You’ll still require an IT professional to assess the whole migration and keep the eye on it until it’s finished.

Absence of Professionally Qualified Team

One more viable option is utilizing a internal API of the help desk. Although, don’t wait to see a dedicated IT expert that will oversee the whole process free of charge.

It’s not offered by either customer service platforms. Most likely, you will make use of your own IT specialist.

Yet , even having one, there’s a chance that even your expert isn’t skilled enough to handle data transfer.

Manual Data Migration is More Risky

At last, you can try doing a by-hand import of your help desk records. Although, this is assuming you are capable and experienced enough to write your own scripts or code and then observe the whole process from the beginning to the end.

There’s a great chance that you might alter your data. Managing things on your own is unsafe.

Steps to make Data Migration Simpler

You don’t have to throw out you time when you can simplify things. Moving your data should be as easy as counting your fingers. You have better things to do such as concentrating on retaining the delight and loyalty of your clients. Our team can provide you with such a chance.

Import from ConnectWise to Jira Service Management

We Guarantee Your Satisfaction and More

We have helped numbers of of organizations migrate their data out of their former service desk to new ones. Our experiencing in data import spans years of loyal users.

We’ll shift every piece of records, conversations, tickets, and more with the help of our automatic tool. But wait, there’s more!

Our team of experts breaks sweat to provide you with these:

Continue Everyday Work Without Delays

Saving time is important and we know that your business has to return to being active as soon as possible. With our automated tool for moving to Jira Service Management, you can proceed daily tasks or keep on doing operations while the transition process is ongoing.

Test all You Want

Transferring data may be overwhelming for most entrepreneurs. To relieve your hesitation, our professionals have created options for you to try out the transition process as many times as you wish. See how your data is transferred and promptly detect any possible errors so that you can fix them prior to the specific transfer.

Pain-free Data Migration to Jira Service Management

With our service, you don’t need to install any programs to start the process. No scripting and no coding required, as well.

No Data Loss Ticket Migration

Altered tickets or lost data is a usual fear while data migration. With our tool, we guarantee to move all your data untouched. Our application is checked and refined regularly prior to introducing it for use. We simply want to give you the best experience while using our service.

Why Trust our Tool

The Promise of Security and Privacy

Your records will always be protected. We put a lot of effort into our work to provide you maximum privacy as you work with our service. Your data will only be used during the import process.

Assisted Import Process

We have devoted support representatives determined to answer any queries you might have about our data transition tool. They’re also online during the very process and can steer you if you experience any issues.

Full Data Integrity

Our developers strive day and night to provide a migration tool that will certainly maintain your data intact from start to finish. Always stay connected to see your records reach their target omitting information losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automated Jira Service Management Import Process

Step

Preparation stage

The esssence of a successful data transition is getting ready. Start this phase by signing into Jira Service Management and making the necessary custom fields and agent profiles. Don’t forget to disable things like triggers and automation rules as they can interfere with the importation process.

Step

Linking our tool to your ConnectWise

Sign in to your ConnectWise ticketing system and copy the necessary credentials to let the migration wizard access your data and paste them into related fields.

Step

Connecting to Jira Service Management

Settle the link with login info to Jira Service Management as your future ticketing software system. Only this way, our tool knows where to transfer the tickets and the rest of the data.

Step

Personalize the Migration Process

You are able to change the transition process by choosing what kind of records or tickets you need to migrate in the mapping stage. The data should match the ticket fields you made throughout the preparation stage. Just set what data you want to be sorted to which field and we’ll make the rest work out.

Step

Set up Free Demo

To help you relieve your worries, you can start trial tests to see how your records are migrated. The demo will run like the full migration and you may examine a certain amount of your data in Jira Service Management without delays.

Step

Begin the Data Transfer to Jira Service Management

The moment you’re done with the mapping and trial tests, it’s high time to start the process. Pick a time period when your support department isn’t too busy and commence the process.