Importing to Jira Service Management from Autotask PSA
Jira Service Management offers several options to transfer your data from your Autotask PSA into their system. Nevertheless, the problem is that generally help desks don’t offer effortless ways to move your tickets. After all, they’re going to lose you as their client. Help for data migration is usually limited, if not puzzling. Luckily, there are other methods to make things simpler and faster.
Small Number of Import Options
Jira Service Management provides limited options for you to import your data from former ticketing software.
You may tak the advantage of JSON, CSV or Excel but the internal import tool doesn’t work the best of it.
You’ll still lack an IT professional to assess the complete migration and babysit it till it’s complete.
No Professionally Qualified Team
The other viable method is using a internal API of the customer service desk. Though, don’t expect to see a devoted IT specialist that will overlook the complete process for free.
It’s not proposed by either customer service platforms. Most probably, you will have to use your internal IT profesional.
Nevertheless , even having one, there is a risk that even your professional isn’t trained enough to cope with data import.
Manual Data Migration has More Risks
As a last-ditch effort, you can try a manual migration of your service desk data. However, this is presuming you are ready and well-versed to write your own scripts or coding and then control the full process from the beginning to the end.
There’s a great probability that you might alter your data. Doing things alone can be dangerous.
Making Data Migration Simpler
Why throw out you efforts when you can make things easier. Moving your data should be a piece of cake. You have more significant job to do such as focusing on preserving the satisfaction and trust of your users. Our team can provide you with such a chance.
Import from Autotask PSA to Jira Service ManagementWe Ensure Your Satisfaction and More
We have helped thousands of organizations move their records out of their old customer service platforms to new ones. Our work in data migration is extended to years of satisfied customers.
We’ll migrate every bit of data, conversations, tickets, and more with our automated tool. But hold on, there’s even more!
Our team of specialists goes the extra mile to ensure you of the following:
Go On With Operations Without Delays
Time is money and we know that your company needs to return to being active immediately. Using our automated service for migrating to Jira Service Management, you can resume business or go on doing transactions while the transition process is running.
Test all You Want
Shifting data can be terrrifying for the majority of businesses. To alleviate your anxiety, our specialists have made an alternative for you to test the migration process as much as you want. Watch how your data is migrated and promptly spot any kinks so you can resolve them before the very migration.
Effortless Data Migration to Jira Service Management
With our tool, there’s no need to download any programs to start out the process. No scripting and no coding needed, also.
No Data Loss Ticket Migration
Garbled tickets or missing data is a usual concern during data migration. With our service, we guarantee to transfer all your data intact. Our tool is examined and updated regularly prior to introducing it for use. We only want to provide you with the greatest experience while using our tool.
Why Trust our Service
The Promise of Security and Confidentiality
Your information will always be secure. We extend ourselves to offer you full privacy while you use our tool. Your private information will only be accessed throughout the migration process.
Supported Import Process
We have enthusiastic personnel determined to reply to any questions you might have about our data transition tool. They will also be online throughout the very process and can guide you if you come across any kind of issues.
Complete Data Integrity
Our developers work hard day and night to guarantee a migration service that will keep your records intergral from the beginning to the end. Always stay linked and watch your data get to their target omitting data missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Automated Jira Service Management Import Process
Preparation step
The main point in a successful import is getting ready. Begin this stage by logging into Jira Service Management and creating the required custom fields and agent profiles. Remember to deactivate items such as triggers and automation rules mainly because they will influence the data transition process.
Bonding our tool to your Autotask PSA
Log in to your Autotask PSA ticketing system and copy the required credentials to help our tool read your records and input them to corresponding fields.
Accessing Jira Service Management
Finalize the link with login info provided by Jira Service Management as your target ticketing software system. This way, our tool understands where to migrate the tickets and remaining data.
Modify the Migration Process
You may change the transition process by picking what type of data or tickets you want to transition in the mapping step. The records should suit the ticket fields you created during the preparing stage. Just determine which data you want to be put to which field and we’ll do the remaining.
Try Trial Migration
To help ease your mind, you can start demo migration to check how your data is transferred. The demo will go on in a way like the real thing and you may check part of your records in Jira Service Management without delays.
Commence the Import to Jira Service Management
The moment you’re ready with the mapping and demo runs, it’s time to start out the full process. Find a time when your support department isn’t resolving too many tasks and start the migration.
Hear from our satisfied customers
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automated Import Tool
Request a free demonstration and understand how our tool works. You can try out everything at no cost and learn how well we’ll care for your data.
You’re in Good Hands with Our Experts
Don’t be worried about the migration process. We always have our experts to reply to all of your questions and help you with the entire migration.