Migrating to Jira® Service Management from Richpanel

Jira® Service Management gives a few options to migrate your data from your Richpanel right to their system. Nevertheless, the matter is that generally help desks don’t offer effortless ways to move your tickets. The reason is obvious, they will lose you as their client. Support for data import is often little, if not misleading. Fortunately, there are more ways to complete the process simpler and faster.

Few Import Options

Jira® Service Management offers few options for you to migrate your records from former customer service platform.

You may tak the advantage of JSON, CSV or Excel but the embedded import tool doesn’t work the best of it.

You’ll still lack an IT expert to overview the complete transfer and control it until it’s complete.

Absence of Professionally Qualified Team

One more available approach is utilizing a internal API of the particular customer service desk. Though, don’t expect to see a enthusiastic IT specialist that will overlook the complete process free of charge.

It’s not available from either customer service platforms. Most likely, you will need to make use of your internal IT specialist.

Yet , even having one, there is a possibility that even your specialist isn’t skilled enough to operate the data transfer.

Manual Data Import is not Risk-Free

At last, you can try doing a manual transition of your help desk data. Nevetheless, this is presuming you are ready and well-versed to write your own scripts or coding and then overview the full process from start to finish.

There’s a big probability that you might corrupt your record structure. Managing things alone is unsafe.

Steps to make Data Migration Seamless

You don’t have to lose tima and efforts when you can simplify things. Moving your records should be a piece of cake. You have more significant job to do such as focusing on maintaining the satisfaction and loyalty of your users. We can give you this opportunity.

Import from Richpanel to Jira® Service Management

We Guarantee Your Satisfaction and More

We have helped numbers of of businesses shift their data out of their source customer service platforms to new ones. Our work in data migration reaches years of satisfied customers.

We’ll shift every bit of data, conversations, tickets, and more with the help of our automated service. But hold on, there’s even more!

Our team of experts goes way further to deliver you these:

Continue Everyday Work As Soon As Possible

Saving time is important and we realize that your organization has to return to being active almost at once. Using our automated tool for switching to Jira® Service Management, you can resume business or continue doing operations while the import process is running.

Try Out all You Want

Transferring data can be scary for most companies. To reduce your worries, our specialists have created a method for you to test the migration process as much as you wish. Take a look at how your data is migrated and immediately notice any possible errors so that you can fix them before the very import process.

Pain-free Data Migration to Jira® Service Management

With our tool, it’s not required to install any programs to get started on the process. No scripting and no coding needed, also.

Precise Ticket Migration

Scattered tickets or lost data is a typical bother while data migration. Using our service, we guarantee to transfer all your data intact. Our tool is examined and refined on a regular basis prior to releasing it for use. We just want to give you the greatest experience while using our tool.

The Reason Why You Can Trust our Service

Guaranteed Security and Confidentiality

Your records will always be protected. We extend ourselves to guarantee you maximum privacy while you exploit our tool. Your private information will only be accessed within the migration process.

Assisted Import Process

We have devoted support representatives always ready to resolve any queries you might have about our data transition service. They will also be online during the very process and can guide you if you face any kind of troubles.

100% Data Integrity

Our programmers strive 24/7 to maintain a migration tool that will preserve your records intergral from start to finish. Always stay attached and watch your records get to their aim without data losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Jira® Service Management Import Process

Step

Preparation stage

The esssence of a successful data transition is preparing. Open this phase by accessing Jira® Service Management and setting up the required custom fields and agent profiles. Don’t forget to turn off items like triggers and automation rules mainly because they can interrrupt the data transition process.

Step

Linking our tool to your Richpanel

Sign in to your Richpanel ticketing system and save the needed credentials to let our tool obtain your records and input them to corresponding fields.

Step

Connecting to Jira® Service Management

Settle the link with access info provided by Jira® Service Management as your future ticketing software system. As a result, our tool understands where to migrate the tickets and remaining data.

Step

Personalize the Migration Process

You are able to fine-tune the migration process by selecting what kind of data or tickets you have to move in the mapping step. The data should correspond to the ticket fields you created throughout the very first phase. Simply determine what records you want to be put to which field and we’ll make the rest work out.

Step

Set up Free Demo

To let you relieve your worries, you can set up free trial to see how your data is moved. The demo will go on in a way like the real thing and you may check part of your records in Jira® Service Management right away.

Step

Begin the Data Transfer to Jira® Service Management

As soon as you’re finished with the mapping and trial tests, it’s time to get started on the full process. Find a time when your support department isn’t dealing with too many requests and start the transfer.