Moving to Jira® Service Management from Gleap
Jira® Service Management provides several strategies to transfer your data from your Gleap straight into their system. But, the problem is that typically help desks don’t offer hassle-free methods to transfer your data. After all, they will lose you as their client. Help for data migration is often limited, or even puzzling. Thankfully, there are other methods to make things simpler and quicker.
Not a Lot of Migration Strategies
Jira® Service Management has limited means for you to import your tickets from old service desk.
You can make use of JSON, CSV or Excel but the internal migration tool doesn’t make the most out of it.
You’ll still need an IT expert to look at the complete migration and control it until it’s complete.
Lack of Professionally Qualified Team
The other possible option is making the use of a native API of the ticketing platform. However, don’t expect to see a devoted IT professional that will inspect the entire process for free.
It’s not provided by either service desks. Most probably, you will need to take advantage of your internal IT team.
Nevertheless , even having one, there is a possibility that even your professional isn’t trained enough to manage the data import.
By-hand Data Transfer has High Risks
As a final resort, you can try a by-hand import of your help desk data. However, this is supposing you are able and well-versed to make your own scripts or code and then observe the complete process from start to finish.
There’s a high probability that you might alter your data. Managing things alone can be dangerous.
How to make Jira® Service Management Import Easier
Why waste time when you can deal with this in a simple way. Migrating your data should be a child’s play. You have more important tasks such as focusing on preserving the contentment and loyalty of your customers. We can help you with that.
Import from Gleap to Jira® Service ManagementOur Team Guarantees Your Satisfaction and More
We have helped thousands of companies migrate their data from their old service desk to new ones. Our expertise in data migration is extended to years of content clients.
We’ll move each piece of data, conversations, tickets, and more using our automated tool. But stop, there’s a lot more!
Our team of specialists breaks sweat to provide you with the next:
Resume Operations Swiftly
Time is money and we understand that your company must be operational immediately. With the help of our automated service for Jira® Service Management import, you can go back to your duties or keep on doing transactions while the migration process is running.
Test Beforehand
Migrating records may be frustrating for most entrepreneurs. To alleviate your hesitation, our specialists have made an alternative for you to check the import process as many times as you want. Observe how your data is migrated and promptly notice any obstacles so you can resolve them before the very import process.
Painless Data Import to Jira® Service Management
With the help of our service, you don’t need to install software to start the process. No scripting and no coding necessary, too.
No Data Loss Ticket Import
Altered tickets or missing data is a common fear throughout data import. With our tool, we guarantee to transfer all your records unharmed. Our device is tested and updated on a regular basis before introducing it for use. We just want to give you the greatest experience while working with our tool.
Why Rely On our Tool
The Promise of Safety and Privacy
Your data will always be guarded. We put a lot of effort into our work to provide you maximum privacy while you use our service. Your records will only be accessed throughout the transition process.
Guided Migration Process
We have dedicated personnel on standby to answer any requests you might have about our import tool. They’re also online throughout the very process and can lead you if you experience any troubles.
Full Data Conformity
Our developers work hard round the clock to provide a migration tool that will keep your data untouched from the beginning to the end. Always stay linked to see your records arrive at their aim with no data missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
The Automated Process of Migration to Jira® Service Management
Preparation phase
The key to a successful import is preparation. Start this phase by accessing Jira® Service Management and creating the needed custom fields and agent profiles. Remember to deactivate things like triggers and automation rules as these will affect the data transition process.
Connecting our tool to your Gleap
Go to your Gleap help desk and generate the necessary credentials to allow our tool access your profile and put them down in corresponding fields.
Linking to Jira® Service Management
Complete the connection with credentials provided by Jira® Service Management as your new help desk. This way, our tool sees where to migrate the tickets and remaining records.
Customize the Migration Process
You can modify the import process by choosing what sort of data or tickets you want to migrate in the mapping phase. The records should suit the ticket fields you made throughout the preparation phase. Simply determine which data you need to be put to which field and we’ll do the remaining.
Run a Trial Migration
To help ease your mind, you can run trial tests to learn how your data is transferred. The demo will pass just like the real thing and you will be able to look at a limited number of your data in Jira® Service Management right away.
Start the Import to Jira® Service Management
Once you’re done with the mapping and trial tests, it’s time to start the full migration. Choose a time when your support team isn’t too busy and begin the process.
Hear from our satisfied customers
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Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys! -
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again. -
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Import Service
Ask for a free run and see how our tool works. You can check everything free of charge and learn how well we will look after your records.
You’re Safe with Our Specialists
Don’t be scared of the migration process. We always have our specialists to answer all your questions and help you with the entire process.