Switching to Jira® Service Management from BoldDesk
Jira® Service Management has several strategies to shift your data from your BoldDesk right to their system. Yet, the matter is that typically service desk vendors don’t have seamless methods to transfer your records. After all, they will lose you as their client. Assistance for data migration is frequently little, or even puzzling. Thankfully, there are more ways to do everything easier and swifter.
Few Migration Strategies
Jira® Service Management offers limited means for you to move your records from current customer service platform.
You may make use of JSON, CSV or Excel yet the native import tool doesn’t make the most out of it.
You’ll still require an IT specialist to overview the complete import process and keep the eye on it right up until it’s complete.
Absence of Professionally Qualified Team
The other available option is utilizing a unique API of the particular ticketing platform. However, don’t hope for seeing a dedicated IT professional that will inspect the whole process for free.
It’s not available from either customer service platforms. Most likely, you will take advantage of your internal IT expert.
Nevertheless , even having one, there’s a chance that even your specialist isn’t experienced enough to operate the data transition.
By-hand Data Import is Dangerous
At last, you can try a by-hand import of your help desk records. Nevetheless, this is supposing you are able and have plenty of expertise to make your own scripts or coding and then overview the whole process from start to finish.
There’s a big probability that you might damage your data. Making everything alone can be dangerous.
Steps to make Jira® Service Management Import Seamless
Why lose time when you can simplify things. Importing your records should be a child’s play. You have more important tasks such as dwell on retaining the contentment and loyalty of your clients. We can give you this opportunity.
Import from BoldDesk to Jira® Service ManagementWe Guarantee Your Satisfaction and More
We have helped thousands of businesses migrate their data off their source customer service platforms to new ones. Our expertise in data transition spans years of content clients.
We’ll shift each piece of records, conversations, tickets, and more with the help of our automatic service. But stop, there’s a lot more!
Our team of specialists breaks sweat to provide you with these:
Continue Operations As Soon As Possible
Time is money and we realize that your team has to get back to work almost at once. With the help of our automatic tool for Jira® Service Management import, you can go back to your duties or move on doing transactions while the import process is running.
Try Out Beforehand
Transferring records may be frustrating for most people. To reduce your anxiety, our experts have created options for you to check the import process as many times as you want. Take a look at how your data is migrated and instantly detect any obstacles so that you can resolve them prior to the specific transfer.
Pain-free Data Import to Jira® Service Management
With the help of our service, you don’t have to install any application to get started on the process. No scripting and no coding necessary, too.
Precise Ticket Import
Corrupted tickets or missing data is a typical fear while data transfer. Using our service, we ensure you to migrate all your records unharmed. Our device is checked and updated on a regular basis prior to launching it for use. We simply want to supply you with the greatest experience while working with our service.
The Reason Why You Can Rely On our Tool
Guaranteed Safety and Privacy
Your records will always be guarded. We put a lot of effort into our work to provide you maximum privacy as you exploit our tool. Your records will only be approached during the transition process.
Assisted Migration Process
We have devoted personnel always ready to answer any queries you might have about our migration service. They will also be supportive during the very transition process and can lead you if you face any problems.
Total Data Conformity
Our programmers work hard 24/7 to provide a migration tool that will certainly preserve your records untouched from start to finish. Always stay connected and watch your records reach their destination without data losses.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
The Automatic Process of Migration to Jira® Service Management
Preparation stage
The esssence of a successful import is preparing. Start this phase by signing into Jira® Service Management and setting up the needed custom fields and agent accounts. Don’t forget to disable items like triggers and automation rules as they will interrrupt the data transition process.
Linking our tool to your BoldDesk
Sign in to your BoldDesk help desk and save the necessary credentials to let the migration wizard obtain your profile and put them down in appropriate fields.
Connecting to Jira® Service Management
Settle the connection with access info to Jira® Service Management as your future customer service platform. As a result, our tool sees where to move the tickets and other records.
Personalize the Migration Process
You are able to tweak the migration process by choosing what kind of records or tickets you have to transition in the mapping phase. The data should match the ticket fields you created throughout the prep phase. Simply determine what data you need to be put to which field and we’ll do the remaining.
Set up Trial Migration
To let ease your mind, you can set up trial tests to see how your records are moved. The demo will pass just like the original process and you will be able to look at a limited number of your data in Jira® Service Management immediately.
Begin the Import to Jira® Service Management
As soon as you’re done with the mapping and trial tests, it’s high time to get started on the full migration. Choose a time frame when your support team isn’t dealing with too many problems and begin the import.
Hear from our happy customers
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Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys! -
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again. -
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Management. It's worth every penny as it saved me lots of time. I would recommend this service!
Automatic Data Migration Service
Ask for a free demo and watch the working process of our service. You can check everything free of charge and examine how well we will care for your records.
Your Data is Safe with Our Specialists
Don’t be afraid of the migration process. We always have our specialists to answer all your questions and assist on the full migration.