Switching to Jira® Service Management from Atera

Jira® Service Management has several options to shift your data from your Atera into their system. But, the issue is that usually service desk vendors don’t have simple methods to migrate your data. It’s easy to explain, they will lose you as their customer. Help for data migration is frequently limited, if not misleading. Thankfully, there are other approaches to complete the process simpler and quicker.

Few Migration Options

Jira® Service Management offers limited options for you to move your data from old service desk.

You can use JSON, CSV or Excel yet the embedded import tool doesn’t complete everything successfully.

You’ll still need an IT expert to assess the whole migration and keep the eye on it right up until it’s complete.

Absence of Professionally Qualified Team

The other available approach is using a native API of the help desk. Although, don’t hope for seeing a enthusiastic IT professional that will oversee the entire process at no cost.

It’s not available from either help desks. Most likely, you will take advantage of your internal IT specialist.

Yet , even having one, there’s a possibility that even your expert isn’t skilled enough to operate the data transfer.

By-hand Data Import is Dangerous

At last, you can try a manual transition of your help desk data. Although, this is assuming you are capable and have plenty of expertise to write your own scripts or coding and then observe the complete process from start to finish.

There’s a great chance that you might alter your data. Making everything alone is risky.

Steps to make Jira® Service Management Import Seamless

Why lose tima and efforts when you can make things easier. Migrating your data should be as easy as pie. You have better things to do such as dwell on maintaining the contentment and loyalty of your customers. We can provide you with such a chance.

Import from Atera to Jira® Service Management

We Guarantee Your Satisfaction and More

We have helped thousands of businesses shift their data from their former help desk to new ones. Our experiencing in data transition reaches years of content users.

We’ll shift each bit of records, conversations, tickets, and more with our automated tool. But wait, there’s more!

Our team of specialists goes way further to deliver you the following:

Continue Operations As Soon As Possible

Time is money and we realize that your team needs to be operational as soon as possible. With our automatic service for importing to Jira® Service Management, you can go back to your daily tasks or go on doing arrangements while the transition process is ongoing.

Try Out Beforehand

Transferring records can be scary for most companies. To relieve your hesitation, our developers have made a method for you to check the transition process as much as you need. Take a look at how your data is transferred and promptly detect any obstacles so you can straighten them out prior to the specific import process.

Pain-free Data Import to Jira® Service Management

With the help of our tool, it’s not required to install software to start the process. No scripting and no coding required, as well.

Precise Ticket Import

Corrupted tickets or missing data is a typical bother during data import. With our tool, we ensure you to migrate all your data unharmed. Our application is tested and improved on a regular basis before introducing it for use. We simply want to supply you with the greatest experience while using our service.

The Reason Why You Can Rely On our Service

Guaranteed Safety and Confidentiality

Your records will always be encrypted. We extend ourselves to guarantee you maximum privacy while you work with our service. Your data will only be approached within the transition process.

Assisted Migration Process

We have devoted personnel always ready to resolve any questions you might have about our import tool. They’re also supportive throughout the very migration and can lead you if you experience any kind of troubles.

Total Data Conformity

Our programmers work hard 24/7 to maintain a migration tool that will maintain your data intact from the beginning to the end. Always stay attached and see your records arrive at their aim omitting information losses.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

The Automatic Process of Migration to Jira® Service Management

Step

Preparation stage

The esssence of a successful import is preparing. Open this phase by accessing Jira® Service Management and making the necessary custom fields and agent accounts. Remember to turn off items like triggers and automation rules as these are possible to interrrupt the importation process.

Step

Linking our tool to your Atera

Sign in to your Atera help desk and save the needed credentials to help our tool access your data and paste them into appropriate fields.

Step

Connecting to Jira® Service Management

Settle the connection with access info to Jira® Service Management as your target help desk. Only this way, our tool knows where to shift the tickets and other data.

Step

Personalize the Migration Process

You are able to change the migration process by selecting what type of data or tickets you need to migrate in the mapping stage. The records should correspond to the ticket fields you created throughout the preparing phase. Simply set what data you need to be put to which field and we’ll do the rest.

Step

Set up Trial Migration

To let ease your mind, you can set up free trial to check how your data is migrated. The demo will run like the original process and you may look at a certain amount of your records in Jira® Service Management right away.

Step

Begin the Import to Jira® Service Management

As soon as you’re finished with the mapping and trial tests, it’s time to start the process. Pick a time frame when your support department isn’t dealing with too many questions and commence the migration.